Returns & Refunds

At Ties.co.uk, we want you to be completely happy with your purchase. If something isn't quite right, we're here to help.

We offer a simple and convenient returns process, with 30 days to return unwanted items.

Easy Returns with Royal Mail

Returning your order couldn't be easier! You can use our Royal Mail Returns Portal to send your items back without paying any postage upfront.

How it works:

1. Click the link below to access our Royal Mail Returns Portal.
2. Follow the instructions to create your returns label or QR code.
3. Securely package your items, ensuring they are protected during transit.
4. Take your parcel to a participating Royal Mail location and obtain proof of postage.
5. Once your return has been received and processed, we will issue your refund.

Return postage: £3.99

There is no upfront postage payment when using our Royal Mail Returns Portal. A return postage charge of £3.99 will be deducted from your refund for standard returns.

CLICK HERE TO START YOUR RETURN

Our 30-Day Returns Policy

If you are not completely satisfied with your purchase, you can return eligible items within 30 days of receiving your order.

• Items should be returned unused, in their original condition and with original tags and packaging.
• We recommend including your order number inside the parcel to help us identify and process your return.
• Once your return has been received, we will arrange a refund to your original payment method.
• If you would prefer an exchange for a different size or colour, please contact our customer service team.

Your statutory consumer rights remain unaffected.

Returning Items Using Your Own Postal Service

If you prefer not to use our Royal Mail Returns Portal, you are welcome to arrange your own return.

Please send your parcel to:

Ties.co.uk Returns
Clifford House
Clifton Road
Blackpool
FY4 4QA

When arranging your own return, the cost of return postage is your responsibility unless the item is faulty, incorrect or otherwise covered by your statutory rights.

We strongly recommend using a tracked postal service and keeping your proof of postage until your return has been processed.

The £3.99 Royal Mail Returns Portal charge will not apply if you arrange and pay for your own return postage.

Faulty, Damaged or Incorrect Items

We take great care when preparing your order, but occasionally things can go wrong.

If you receive an item that is faulty, damaged or incorrect, please contact us at sales@ties.co.uk before arranging your return.

Please include your order number and a brief description of the issue. Photographs may also help us resolve the matter more quickly.

Where an item is confirmed as faulty or incorrect, we will arrange an appropriate resolution and cover reasonable return postage costs in accordance with your statutory rights.

You will not be charged the £3.99 return fee for a return arising from our error or a qualifying fault.

Non-Returnable Items

Please note: Fabric swatches are non-refundable under our standard returns policy.

Certain other products, including personalised or made-to-order items, may be excluded from our standard change-of-mind returns policy. Any applicable exclusions will be clearly stated on the product page.

These exclusions do not affect your statutory rights, including your rights where goods are faulty or not as described.

Refunds

Once your return has been received and checked, we will process your refund to your original payment method within the applicable legal timeframe.

For standard returns using our Royal Mail Returns Portal, £3.99 will be deducted from your refund to cover the return postage.

Original delivery charges are generally non-refundable for partial returns or returns outside the statutory cancellation period, unless otherwise required by law.

Where you cancel an eligible online order within the statutory cancellation period, we will refund the applicable standard outbound delivery charge in accordance with UK consumer law.

If you received free delivery and subsequently return part of your order, any adjustment to the original delivery promotion will only be made where permitted by the applicable terms and consumer law.

Undelivered or Refused Parcels

If an order is returned to us because of an incorrect delivery address, refusal of delivery or failure to collect, please contact our customer service team.

Where permitted by law and our applicable delivery terms, a return-to-sender charge of up to £12.99 may apply to cover costs incurred.

If you would like your order to be dispatched again, an additional delivery charge may apply. Our team will contact you to arrange payment before redelivery.

This does not affect your statutory cancellation rights or your rights where delivery has failed due to an error by us or our delivery provider.

Need Help with Your Return?

Our friendly UK-based customer service team is always happy to help.

Email: sales@ties.co.uk

Live Chat: Available on our website

Customer Service Hours: Monday to Friday, 8am–5pm (UK time)

Whether you need help arranging a return, requesting an exchange or checking on a refund, we're here to help.

Thank you for shopping with Ties.co.uk!