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Delivery & Returns

Order before 14.30 weekdays for same day dispatch


  • Free Delivery Royal Mail Standard Estimated 3 to 5 Working Day (please allow up to 7 days)
  • Royal Mail Express Delivery from £2.99 Estimated 1 to 3 Working day service
  • DPD Local Next Working Day £5.99
  • DPD Local Timed delivery. £5.99
  • Highlands and islands of Scotland postcodes IV, AB, HS, KA, KW,PH, HS, PA20-49, PA60-78, Any PA Postcode PH17-26, PH30-44 PH49-50, PA1, ZE, NORTHERN IRELAND, ISLE MAN AND ISLES OF SCILLY, BT, IM, TR21-25. All these will be royal mail Tracked service 2 to 5 working days


Highlands and Islands please choose Royal Mail 24.

The Home Delivery Service Customers Have Been Waiting For.

Put your mobile number into your order details and DPD Local will SMS you with a one hour delivery window so you don’t have to wait in all day for parcel. If you’re not in you can simply pick another day.

Next Working Day Delivery

Day purchased

Time ordered

Delivered on

Monday(except bank holiday)

Before 14.30



Before 14.30



Before 14.30



Before 14.30


Friday(except bank holiday)

Before 14.30


Orders Placed on Friday after 2.30pm, Saturday and Sunday will be delivered on Tuesday

Royal Mail international up to 14 days delivery

Free Delivery For Orders over £100

Royal Mail International Delivery £3.99* 14-28 day delivery

Royal Mail Tracked £9.99 7-14 day delivery

please allow 14 to 28 days for Worldwide delivery

*estimated due to weight of average parcel. If your parcel is extremely heavy we will email you for correct price.


All delivery fees are including VAT

To guarantee next day delivery your order must be submitted and funds approved by 3PM to guarantee next day delivery. can’t be held responsible for late delivery due to adverse weather conditions.

For clarity on this, feel free to contact us via our telephone or email


If in the unlikely event that you are not completely satisfied with your purchase, please return your order back to us within the 30 days and We recommend you use a postal service that offers a tracked service as it’s your responsibility to get the parcel back to us.

Returns Address Returns
Clifford House
Clifton Road

  • Refunds and Exchanges for all items, including faulty goods, can only be given within 30 days of receipt.
  • We will issue a FULL REFUND (Exc delivery charge) on receipt, we will exchange the item for a different size / colour if preferred.
  • Some products are NON-Returnable. These are clearly marked; this is common practice throughout the Retail trade.
  • The item is your responsibility until we receive it.
  • For your own protection, we recommend that you send the parcel using a delivery service that carries insurance / Tracking Number
  • If the goods are damaged we will refund up to £4 costs for return delivery when the following services are used: Royal Mail 1st/2nd Class Recorded Delivery or Royal Mail Standard 1st/2nd Class delivery. Please include the receipt in the package when sending the faulty item back.
  • Failure to follow these procedures will result in the item being returned to you.
  • All delivery charges are non-refundable unless you have received a faulty or wrong item
  • If you have received free delivery and goods are returned that take you below the free delivery threshold you will be charged for initial shipping.
  • If orders that qualify for free shipping are returned for a refund will be charged a shipping fee.
  • If goods are returned to due to unable to be delivered, incorrect address or order refusal, a fee of £12.99 will be taken out of the refund.

The cost of returning is your responsibility and is therefore non-refundable, unless deemed necessary.

The cost incurred for redelivery to you the customer will be an additional charge the Ties team will contact you to arrange payment. Please use Email to communicate with us regarding our issue, as we have robust systems in place to ensure 100% Customer Service Levels.

We also have Fully Manned LIVE support on the Web Site, (UK 8am-5pm) Monday to Friday. We are here to help!!

Distance selling regulations

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from & a full refund. Order cancellations must be made in writing, quoting your order number, within 14 days of delivery of your item(s), and can be sent by e-mail to, or by post to the address on our Returns page. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 30 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.